Most Internet sales managers or BDC staff will tell you the frustrating part of their job is customers who won’t connect. What you hear is, “We respond quickly, quote a great price, leave numerous voicemails, send several e-mails and never hear from the customer again.”

I recently assisted a client with reviewing their claim for insurance due to business interruption. Their facility’s main roof collapsed due to the weight of an excessive ice and snow storm, causing damage to a substantial amount of equipment and making the facility unusable for approximately eight months until it was rebuilt.

Nowadays, your Internet leads could account for more than half of your walk-in traffic. Is your Internet team prepared to handle this volume effectively? Regardless of how productive your team is, there is always an opportunity to improve. If you’re ready to increase your market share and profitability, take some time to assess your team in the following five areas.

I excitedly ripped open the “Owner Notification” from an area car dealer who sells the sort of SUV that we use to haul ourselves and the dogs to and from our place in South Carolina. Our old bus is pushing 70,000 miles, so I’m thinking that in this market, maybe I’ll get a real steal.

OPENLANE, Inc., a leading online auction company in North America for automotive dealers to buy and sell wholesale vehicles, today announced that it has collaborated with HomeNet Automotive, a leading provider of automotive inventory merchandising, management, and marketing services, to offer dealers an easy and efficient way to list and wholesale their aged inventory.

Dubuque Data Services (DDS), a dealer management software provider for automotive, truck, and heavy equipment industries, completed the interface with their DMS to Pacecaster. Pacecaster is a tool that tracks a dealership’s daily pace and accurately predicts month end sales and gross profit results.

Chase Auto Finance recently expanded its presence in the Southeast by opening a full-service Custom Finance Business Center in Richmond, Va., to help area auto dealers provide financing solutions for sub-prime customers buying new and used vehicles..

DealerTrack, Inc., a subsidiary of DealerTrack Holdings, Inc., a leading provider of on-demand software and data solutions for the U.S. automotive retail industry, today announced that it has entered into an agreement with Experian Automotive to serve as a value-added reseller for Experian's AutoCount market share reports.

DealerTrack, Inc., a subsidiary of DealerTrack Holdings, Inc., a leading provider of on-demand software and data solutions for the U.S. automotive retail industry, today announced that it has entered into an agreement with Experian Automotive to serve as a value-added reseller for Experian's AutoCount market share reports.